Terms of use and cancellation
Last updated: October 2026
These terms explain the rules for using the Nexus website and for subscribing to our systems, bots and services. By creating an account, subscribing to a system or hiring a service, you confirm that you have read and agree to them.
1. What we offer
- Ready-made systems on a monthly subscription, which you can use as soon as payment is confirmed.
- Customer service bots (WhatsApp, Telegram and similar).
- Custom websites and systems, with scope, deadline and price agreed in writing before we start. In those cases, the approved proposal prevails over these terms wherever they differ.
2. Your account
Access to the “My account” area is through Google sign-in. You are responsible for keeping your Google account secure and for providing accurate information. Do not share access with people outside your business. We may suspend accounts that are misused.
3. Subscription and payment
The fee is charged in Brazilian reais, at the amount and due day agreed when you subscribe. Payment is made through the methods offered at checkout (for example Pix, bank slip or card) and processed by a payment provider; we do not store your card details. Price changes only apply to later months and are announced at least 30 days in advance.
4. Late payment and suspension
After the due date you have a few days of grace (currently 3 days) during which access continues. If payment is still missing after that, access to the system is blocked automatically and comes back as soon as payment is confirmed. We keep your data for at least 30 days after blocking or cancellation so you can settle the balance or retrieve it.
5. Cancellation
- You can cancel at any time, with no penalty and no lock-in, by asking us on WhatsApp or by e-mail.
- After cancellation, access continues until the end of the period already paid and no future fees are charged.
- We do not refund the unused part of a period already paid, except for the right of withdrawal described below.
- We may also end the service in case of prolonged non-payment, misuse or breach of these terms, notifying you beforehand whenever possible.
6. Right of withdrawal
If you subscribed online as a consumer, you may withdraw within 7 calendar days of signing up and get back what you paid (Brazilian Consumer Defense Code, art. 49). To do so, simply tell us on WhatsApp or by e-mail within that period.
7. Acceptable use
You agree not to use the systems and bots for spam, scams, illegal content or anything that infringes third-party rights. Bots follow the rules of the platforms they run on (such as WhatsApp and Telegram), and you are responsible for the messages sent and for having your contacts’ permission to message them. We may suspend use that puts the service or other people at risk.
8. Availability and support
We work to keep everything running, but we do not guarantee uninterrupted operation. There may be maintenance and instability, including from third-party services we depend on (such as WhatsApp, Telegram, Google, Cloudflare and the payment provider), which may change their rules or go offline. Support is provided on WhatsApp.
9. Data
We handle your data as described in our privacy policy. As for your own customers’ information that passes through the systems, you decide what it is used for and we process it only to provide the contracted service, in line with the LGPD.
10. Intellectual property
The systems, code, texts and the Nexus brand remain ours. While your subscription is active, you receive the right to use them, on a non-exclusive, non-transferable basis. The content and data you put into the systems remain yours. For custom work, ownership follows what is stated in the approved proposal.
11. Limit of liability
To the extent permitted by law, we are not liable for lost profits or indirect damages, and our total liability is limited to the amount you paid in the last 3 months for the service involved. This does not remove consumer rights provided by law.
12. Changes to these terms
We may update these terms. Important changes will be announced on WhatsApp or by e-mail with reasonable notice. If you keep using the service after the notice, we understand you agree; if you do not agree, you may cancel at no cost.
13. Governing law
These terms are governed by Brazilian law. Disputes will be heard in the courts of the contracting party’s place of residence, as provided by law.
14. Contact
Questions, cancellations or requests? Reach us on WhatsApp.